Refund policy

Last Updated: November 4, 2026

At FooArab, customer satisfaction is important to us. We aim to ensure that every order meets the expectations of our customers.

If you are not completely satisfied with your purchase, our Return & Refund Policy explains the conditions and procedures for requesting a return, replacement or refund.

This policy applies to orders delivered within the United Arab Emirates and other supported GCC destinations, subject to applicable consumer protection laws.

1. Return Eligibility

Customers may request a return within 30 calendar days from the date the order is delivered.

To qualify for a standard return, the following conditions must be met:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, accessories and included components, where applicable.

  • The product must not show signs of damage caused by improper handling or use.

  • Proof of purchase or a valid order number must be provided.

Products that do not meet the applicable return conditions may be ineligible for a change-of-mind return.

These conditions do not limit any consumer rights available under applicable law for defective, damaged, incorrect or misdescribed products.

2. Products Eligible for Return

We accept return requests for eligible products in the following categories:

  • Women's Handbags

  • Men's Bags

  • Sunglasses

  • Wallets & Cardholders

  • Travel Accessories

Products must meet the return eligibility requirements outlined in this policy.

Certain products may be subject to specific return conditions where permitted by applicable law. Any such exceptions will be clearly communicated to customers before purchase.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete or different from the product you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the product and the reported issue, where applicable.

After reviewing your request, we will coordinate an appropriate resolution, which may include:

  • A replacement product.

  • A refund.

  • Another suitable resolution agreed upon with the customer.

Customers will not be charged return or replacement shipping fees for confirmed cases where the product was defective, damaged before delivery, incorrect or not as described, subject to applicable law.

4. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Us

Email our customer support team at [Customer Support Email] with your order number and reason for requesting a return.

Step 2: Return Review

Our team will review your request and confirm whether the product qualifies for a return.

Step 3: Return Instructions

If your request is approved, we will provide the applicable return instructions, including the designated return address and shipping arrangements.

Step 4: Return Shipment

Please follow the provided instructions and ensure that the product is securely packaged.

Step 5: Inspection and Resolution

Once the returned product is received and inspected, we will notify you of the outcome and the applicable refund or replacement arrangements.

Please do not send products to an address that has not been authorized by our customer support team.

5. Return Shipping Costs

For eligible change-of-mind returns, return shipping costs will be the responsibility of the customer unless otherwise stated.

For confirmed defective, damaged, incorrect or misdescribed products, we will arrange or cover the reasonable return shipping costs in accordance with applicable law.

Any applicable return shipping charges will be communicated before the return is arranged.

Original shipping charges, where applicable, will be handled in accordance with the circumstances of the return and applicable consumer protection requirements.

6. Refund Policy

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method used for the purchase.

If the original payment method cannot accept the refund, our customer support team will contact you to discuss an appropriate alternative.

Refunds will be processed within 15 business days after the return has been approved.

Please note that the time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.

7. Exchanges and Replacements

If you would like to exchange an eligible product for another item, please contact our customer support team.

Exchanges are subject to product availability and approval.

If an item is defective, damaged or incorrectly supplied, we will work with you to arrange an appropriate replacement or other suitable resolution in accordance with applicable law.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests may be accommodated before the order enters fulfilment or dispatch.

Once an order has been dispatched, it may no longer be eligible for cancellation. In such cases, customers may submit a return request in accordance with this policy and applicable law.

Approved cancellations made before dispatch will be refunded to the original payment method.

9. Refund Exceptions and Limitations

A change-of-mind return may be declined where the product does not meet the stated eligibility conditions.

However, nothing in this policy excludes or limits a customer's statutory rights regarding defective, damaged, incorrect, incomplete or misdescribed products.

We reserve the right to review return requests and investigate suspected misuse of the return process, subject to applicable consumer protection laws.

10. International Returns

For customers outside the United Arab Emirates, return arrangements may vary depending on the destination country and available logistics services.

Customers should contact our support team before sending any international return.

Any applicable customs requirements, return shipping arrangements and associated charges will be communicated during the return process.

11. Contact Us

For questions or assistance regarding returns, refunds or exchanges, please contact us:

Store Name: FooArab
Business Location: Al Quoz Industrial Area 2, Dubai, United Arab Emirates
Email: contact@fooarab.com

Please include your order number in all return-related enquiries so that we can assist you efficiently.

Thank you for shopping with FooArab.